Frequently Asked Questions

Orders and Payments

What payment methods do you accept?
Payment methods available for your order are shown at checkout. Cash on Delivery is available only when shown at checkout for your delivery location.

Can I modify or cancel my order?
Contact us as soon as possible by email or WhatsApp. We will review the request based on whether the order has been processed or dispatched.

Is Cash on Delivery available?
Cash on Delivery may be available for UAE orders when shown at checkout. Payment is due to the delivery agent on delivery.

Shipping and Delivery

How long does delivery take?
Standard UAE delivery is estimated at 2 to 3 working days. Orders placed late in the day, on weekends, or during public holidays may be processed on the following working day.

Do you ship internationally?
We currently focus on delivery within the UAE. International delivery is available only if shown at checkout.

How can I track my order?
After your order is collected by our courier partner, tracking details will be sent by email or WhatsApp where available.

Returns and Exchanges

What is your return policy?
You may request a return, refund, or exchange within 7 days of delivery, subject to the conditions in our Return and Refund Policy.

How do I start a return or exchange?
Contact us within 7 days of delivery with your order number, the reason for the request, and clear photos where relevant. Do not send the item back until your request is approved.

Can I return a discounted item?
Discounted items follow the same Return and Refund Policy unless a specific promotion clearly states different terms that are lawful and applicable.

Products and Sizing

How do I choose my size?
Review the size information shown on the product page. If you are unsure, contact us before ordering for help.

Are your products authentic and high quality?
We aim to provide premium-quality fashion products with accurate descriptions and images.

Do you restock sold-out items?
Popular items may be restocked. Contact us if you want to ask about a specific product.

Contact and Support

How can I contact customer support?
Email contact@wccofa.com or WhatsApp +971 56 328 6154.

What are your customer support hours?
Monday to Friday, 9:00 AM to 6:00 PM, UAE time (UTC+4). We aim to respond within 24 hours during support hours.