Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as Cash on Delivery (COD) for orders within the UAE.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately via WhatsApp or email if you need to make changes.

Is Cash on Delivery (COD) available?
Yes, COD is available for orders within the UAE. Please note that a confirmation message will be sent to verify your order before dispatch.

Shipping & Delivery

How long does delivery take?
Standard delivery within the UAE takes 2–5 business days. Express delivery options may be available at checkout.

Do you ship internationally?
We currently focus on UAE delivery. International shipping options are coming soon — stay tuned!

How can I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your delivery.

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original packaging with tags attached.

How do I initiate a return or exchange?
Contact our customer support team via WhatsApp or email with your order number and reason for return. We will guide you through the process.

Are sale items returnable?
Sale and discounted items are final sale and cannot be returned or exchanged unless they are defective.

Products & Sizing

How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing with our size chart before ordering.

Are your products authentic and high quality?
Absolutely. At Wccofa Fashion, we are committed to offering premium quality fashion pieces that reflect luxury and elegance.

Do you restock sold-out items?
Popular items are restocked periodically. You can contact us to be notified when a specific item is back in stock.

Contact & Support

How can I contact customer support?
You can reach us via WhatsApp, email, or through the contact form on our website. We aim to respond within 24 hours.

What are your customer support hours?
Our team is available Saturday to Thursday, 9 AM – 9 PM (UAE time).